Utilizes provided patient-specific information to accurately determine the nature of the appointment request and independently schedules and confirms patient appointments utilizing scheduling criteria to determine appropriate appointment area/medical acuity as well as effectively manages department/division appointment calendars. Pre-schedules appropriate tests/consults. Performs related clerical duties such as processing external demand appointment inquiries which may include fax and on-line requests, as well as processing patient appointment letters and related, and maintenance of an effective filing for established patient return appointment requests.

• Communicated health insurance benefits and claims information to members and providers through more than 60,000 inbound telephone calls and walk-ins.
• Assisted with software testing and a focus group to improve the call center.
• Obtained the Mayo Quality Fellows Program - Bronze level certification.
• Received 17 Star Awards from colleagues for outstanding performance.
• Represented the department at the Mayo Clinic Benefits Fair on St Mary's Campus

• Handled merchandise delivered to sales floor and placed overstock items in storage.
• Helped customers with product questions and pulled inventory to replenish shelves.
• Set promotional signs, performed price changes, mark-downs, plan-o-grams, inventory management, and sales floor recovery according to corporate guidelines.
• Traveled to North Branch MN to train new employees for a store Grand Opening.

Worked with local firms to develop products and services through marketing techniques. Created and directed the content, tone, and graphic design of a magazine highlighting local artists and athletes. Obtained funding by selling advertisement space to area businesses.

• Managed all retail store operations including accounting, hiring, inventory, marketing, payroll, public relations, purchasing, sales, scheduling and training.
• Responsible for product branding, graphic design, photography and web site editing.
• Successfully increased sales and indoor skate park facility usage through contests, athletic lessons, live music, promotional demonstrations and summer camps.
• Created partnerships with local and corporate firms to sponsor youth programs.

• Answered telephone calls for customers wanting to purchase catalog merchandise.
• Responded to inquiries on products, previous orders, swatch requests and shipping.
• Exceeded goals for up-selling or cross-selling additional items, and memberships.
• Received bonuses for perfect attendance and recruiting an employee to the firm.

• Verified and updated the eligibility of insurance benefits for visiting patients
• Placed outbound phone calls to insurance companies in an office call center.

• Assisted the Urology Research Team with ongoing medical and office projects.
• Used industrial copy machines to create case study results.

• Handled money, cashed checks, recorded deposits and serviced drive up.
• Gained an understanding of bank operations, products and services.

• Organized, sorted, and filed incoming and outgoing patient information.
• Prepared and retrieved hospital and clinic patient records and charts.

Graduated with a Bachelor of Science - Finance Major/German Minor. Percussion Ensemble Member